Privacy Policy – 77xc Data Protection

1. Introduction

77xc ("we", "us", "the Platform") takes the privacy of its users seriously. This Privacy Policy describes how we handle personal data relating to registered account holders and visitors to the 77xc platform. It covers what information we collect, the reasons we collect it, how it is stored, who we may share it with and the rights available to you regarding your personal data.

This policy applies to all users of the 77xc platform, including the sports betting section, live casino, game lobby, promotions, the Android app available via direct download, and any communications between you and 77xc. It should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with the Platform.

We may update this policy from time to time. When material changes are made, you will be notified via email or a platform notice. The date at the top of this page reflects the most recent revision.

2. Data We Collect

When you register and use the 77xc platform, we collect certain personal information that is necessary to operate your account and provide our services. The categories of data we collect include:

Category	Examples	Why We Collect It
Identity Data	Full name, date of birth, gender, ID document details	Account registration and age verification
Contact Data	Email address, mobile number, residential address	Account communication and support
Financial Data	Payment method details, transaction history, PKR deposit and withdrawal records	Processing payments via JazzCash, Easypaisa, Raast and other methods
Technical Data	IP address, device type, browser, operating system, session data	Platform security, fraud prevention and performance
Usage Data	Games played, bets placed, pages visited, time on platform	Improving platform experience and responsible gaming monitoring
Communication Data	Live chat transcripts, email correspondence, support tickets	Resolving queries and improving customer service

We may also collect data about your general location (at city or region level) derived from your IP address. We do not collect precise GPS location data from your device unless you explicitly grant permission through the app.

3. How We Use Your Data

The personal information we collect is used strictly for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reasons listed below:

• Account management: Creating and maintaining your 77xc account, verifying your identity and age, and keeping your account details accurate and up to date.
• Processing transactions: Handling deposits and withdrawals in PKR via your chosen payment method, including JazzCash, Easypaisa, Raast and bank transfers.
• Platform delivery: Providing access to sports betting markets, live casino, the game lobby and all other features of the Platform.
• Customer support: Responding to your queries, resolving complaints and providing assistance through live chat and email.
• Fraud prevention and security: Detecting and preventing fraudulent activity, multiple account registrations and any misuse of the platform.
• Responsible gaming: Monitoring account activity to identify potential signs of problem gambling and applying self-exclusion or limits where requested or where we consider it appropriate.
• Marketing communications: Sending you information about bonuses, promotions, PSL season offers and platform updates — but only where you have opted in to receive such communications.
• Platform improvement: Analysing usage patterns to improve the user experience, fix technical issues and develop new features.

4. Payment Data

All financial transactions on 77xc are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the payment data involved is handled with the highest level of care. We work with established payment service providers including JazzCash, Easypaisa, Raast and bank transfer networks.

Full card numbers, mobile wallet PINs and bank account passwords are never stored on 77xc servers. Payment credentials are processed directly by the relevant payment provider through their own secure systems. What 77xc retains is a record of the transaction — the amount, date, method used and reference number — for accounting, security and dispute resolution purposes.

If a withdrawal is requested and additional identity verification is required, you may be asked to provide documentation confirming your ownership of the payment method. This is a standard anti-fraud measure and not a reflection of any specific concern about your account.

5. Data Sharing

77xc does not sell, rent or trade your personal information. We share data only where it is necessary to operate the platform or where we are legally required to do so. The parties with whom we may share your data include:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card networks — to process your deposits and withdrawals.
• Identity verification services: Third-party KYC (Know Your Customer) providers who assist with age and identity verification during the account verification process.
• Game software providers: Third-party studios and live casino providers whose games are available in the 77xc game lobby. These providers may receive anonymous session data relevant to game delivery.
• Technology and infrastructure partners: Cloud hosting providers and cybersecurity services who help us run and protect the platform. These parties process data only on our instructions.
• Legal and regulatory authorities: Where we are required by law to disclose information — for example in response to a valid legal request or to prevent serious harm.

All third parties with whom we share personal data are required to handle it securely and in a manner consistent with this policy. We do not permit our partners to use your data for their own marketing purposes.

6. Cookies & Tracking Technologies

77xc uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit the platform. The types of cookies we use include:

• Essential cookies: Necessary for the platform to function. These handle your login session, maintain your account state and ensure security features work correctly. These cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymised data about how pages are used — which features are visited most, where errors occur and how long pages take to load. This helps us improve the platform.
• Functional cookies: Remember your preferences such as language settings and notification choices so you do not have to re-enter them on each visit.
• Analytics cookies: Used to understand aggregate usage patterns. Data collected is anonymised and not linked to individual accounts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain parts of the platform from functioning correctly. On your first visit you will be presented with a cookie notice where you can confirm your preferences.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, accounting and fraud prevention purposes. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard financial record-keeping obligations.
• Transaction records: Deposit and withdrawal records in PKR are retained for a minimum of five years from the date of each transaction.
• Support communications: Live chat and email records are retained for up to two years to assist with dispute resolution and service improvement.
• Technical and usage data: Log files and session data are typically retained for up to 12 months, after which they are anonymised or deleted.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so it can no longer be linked to any individual.

8. Security Measures

Protecting your data is a top operational priority for 77xc. The security measures we have in place include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls that restrict which staff members can view personal data, based on the principle of least privilege.
• Regular internal security reviews and vulnerability assessments.
• Two-factor authentication options available for your account login.
• Automated systems that flag unusual login activity, such as access from unrecognised devices or locations.

While we take all reasonable steps to protect your data, no digital platform can guarantee 100% security against all possible threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you as promptly as possible with details of what happened and the steps being taken in response.

9. Your Rights

As a 77xc account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected].

10. Minors

The 77xc platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately, all data associated with it will be deleted and any deposits will be returned to the original payment source.

If you believe a person under 18 has registered an account using your details or a family payment method, please contact our support team immediately so we can investigate and take appropriate action.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify registered users via the email address on their account or through a prominent notice on the platform.

The "Last Updated" date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please get in touch with our team:

• Live Chat: Available 24/7 directly on the 77xc platform
• Email: [email protected]

We aim to acknowledge all data-related requests within 48 hours and resolve them within 30 days. For complaints that cannot be resolved through our internal process, further escalation options are described in our FAQ.